Received a Different Brand? Here's Why.

While our goal is always to send you the exact brand you ordered, sometimes unexpected market shortages can occur. Here's how we handle such situations:

1. Equivalent Brand: If your chosen brand is unavailable, we'll send you a brand of the same or even higher value.
2. Generic Brand Option: If we can't provide an equal or better brand, we'll reach out to you first. With your permission, we might send a generic brand and refund the price difference.

Your satisfaction is our priority, and we'll always keep you informed and involved in any product-related decisions.